Preview: Lyft Autonomous Vehicle Management

Vehicle health, monitoring, and navigation safety management
How might we add value to the user experience of not just riders of autonomous vehicles, but those who manage them?
To comply with my non-disclosure agreement, I have omitted and obfuscated confidential information in this case study. All information in this case study is my own and does not necessarily reflect the views of Aptiv.
Product Designer
Role
October-December 2018
Duration
B2B Enterprise
Product Type

Aptiv and Lyft lacked monitoring visibility for their functioning autonomous vehicles in Las Vegas, hindering their ability to make quick actionable decisions regarding their fleet.

Context

The autonomous vehicle technology introduced a whole new dimension into fleet management. The topic of self-driving cars have been circulating since the 1920s, yet they still mystify people today. People say that riding them is a whole new experience. Now imagine managing a whole fleet of them?
The previous gen of Command Center needed to account not just of L3 private testing sites. The needs now called for a design to commercial spaces, straight from Lyft's Ridesharing app.
Working with our user in fleet operations, dispatch, and Drivers, we determined each of their ecosystem and different views of their workflows and worked with them to define success in their work.
I co-designed the digital experience with Cornelius Rachieru: from concept, workflow definition, ideation, and final design execution. I inherited the design before it was revealed and launched at CES 2019 and was responsible thereafter.

Command Center UI from Aptiv's Data Services

Our users from 100,000 Self-Driving Rides Strong

At Aptiv Tech Center in Las Vegas, on a 30ft screen

Demonstrate our ability to enable Mobility-centric business models through full control of data collection, transmission, analysis, and management
Business Goal
To provide fleet managers, dispatchers & emergency support with clear and actionable information (current status of fleet assets) and the tools to perform the actions to optimize their fleet and guide decision making.
Product Goals
Give real-time information and monitoring tools to help make quick decisions
User Goals

If we provide users the ability to monitor vehicle health, maintenance, and analysis, they will reduce operational costs, increase reliability, and ridership time.

Solution Statement

Project is shipped as of January 2018 but under strict NDA and can only be shown to hiring managers. If you're interested to learn more, please send an email to hello@patriciapuno.com
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